Return & Replacement Policy

Return & Replacement Policy

We do not offer returns or refunds. We offer replacement only. Please read this policy carefully before placing an order.

1. Order Cancellation

• You can cancel your order any time before it is shipped.
• Once the item has been handed over to our delivery partner, the cancellation option is no longer available.
• To cancel, open the order in the app or website and choose Cancel Order, then select a reason.
• If you paid online, the amount is refunded to your original payment method by the payment provider. Any cashback earned on that order is withdrawn.

2. No Returns, No Refunds

• Once an item is delivered, it cannot be returned for a refund.
• Money is not refunded to your bank account, card or wallet after delivery.
• If there is a genuine problem with the item, you may request a replacement as described below.

3. Replacement

• A replacement can be requested within 3 days from the date of delivery. After 3 days no request can be raised.
• You must upload 3 clear photographs of the item showing the issue. Requests without all 3 photos cannot be submitted.
• You must select a reason for the replacement from the given list.
• Every replacement request requires approval by our team. Submitting a request does not guarantee approval.
• The item must be unused, in its original condition, and with all tags, packaging and accessories intact.

4. Choosing Your Replacement

• You may request a replacement for some or all of the items in your order.
• At the time of the request you choose the size / variant you want, from whatever is currently in stock for that product.
• Your selection is final. Once you submit the request you cannot change the quantity, the size, the variant or the reason. Please check carefully before submitting.
• Replacement is for the same product only. It cannot be exchanged for a different product or for money.
• If the size or variant you select is priced differently from the item you originally purchased, the replacement is still allowed. Our team will contact you directly to settle the difference before the replacement is dispatched.

5. After a Replacement

• Once a replacement has been initiated, approved and the original item has been picked up, that item and order are closed.
• No further cancellation, return, refund or second replacement is possible for that item or order.
• Each item may be replaced once only.

6. Cashback on Replacements

• Your cashback is calculated on your original order and does not change because of a replacement.
• Shipping charges for a replacement are borne by us and are not deducted from your cashback.
• A replacement order does not earn any new cashback, as no additional payment is made.
• If an order is cancelled, the cashback earned on that order is reversed.

7. Cashback Terms

• You earn 10% cashback on the eligible amount of every order, including delivery charges, after discounts and after any wallet amount used.
• An order paid fully from your wallet does not earn cashback.
• Cashback stays locked for 15 days after the replacement window closes (that is, 18 days from delivery).
• Once unlocked, cashback is valid for 3 months. After that it expires and cannot be used.
• Cashback can be used towards future purchases in the app. It cannot be withdrawn as cash or transferred.

8. Items That Cannot Be Replaced

• Items damaged due to misuse, or used, washed or altered items.
• Items returned without their original tags, packaging or accessories.
• Requests raised after the 3 day window from delivery.

9. Need Help?

If you have any question about this policy, please contact our support team through the app or website before placing your order.

By placing an order with us you confirm that you have read, understood and agreed to this Return & Replacement Policy along with our Terms & Conditions.